General terms and conditions

General terms and conditions with customer information
General terms and conditions (with legal information)

1. Scope
2. Contracting party
3. Offer and conclusion of contract
4. Right of withdrawal
4a. Return costs when exercising the right of withdrawal
5. Prices and Shipping
6. Delivery
7. Payment
8. Retention of title

More information

Order process
Contract text

Terms of Service
(The following GTCs also contain legal information on your rights under the regulations on distance contracts and electronic commerce).

1 Scope
For all deliveries of Berliner Brandstifter GmbH (hereinafter: Brandstifter) to consumers (§ 13 BGB), these General Terms and Conditions (GTC) apply.
Consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity.

2Contracting party
The purchase contract is concluded with: Berliner Brandstifter GmbH. Managing director: Vincent Honrodt, Mauerstraße 80, 10117 Berlin, Germany, SEAT AND REGISTERGERICHT BERLIN HRB 119363 B UID-NR.: DE 265567724. You can reach our customer service for questions, complaints and objections on weekdays from 9:00 AM to 6:00 PM under the phone number +49(0)30 2135561 and by e-mail at

3 Offer and conclusion of contract
3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking the button [Order] you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receipt of your order.

4. Right of withdrawal
4.1 Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

Right of withdrawal
You can revoke your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - also by returning the goods. The period begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and
also not before fulfillment of our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the revocation deadline, it is sufficient to
send the revocation or the item in time. The revocation is to be sent to:
Berliner Brandstifter GmbH, Mauerstraße 80 10117 Berlin

Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits of use), or if you are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. For the deterioration of the goods and for derived benefits, you must pay compensation only if the uses or the deterioration is due to a handling of the goods that goes beyond the inspection of the characteristics and operation. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Goods that can be shipped by parcel are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually agreed partial payment. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.

End of the cancellation policy

4.2 The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.
4.3 Please return the goods to us as a prepaid package and keep the delivery receipt. We will also be happy to reimburse you in advance for the postage costs on request, provided that these are not to be borne by you.